Refund & Cancellation Policy

SpatialPack paid plans (Pro and Agency) are recurring subscriptions billed monthly through Stripe. Pro is currently USD 39 per month and Agency is currently USD 299 per month; current prices are shown on the pricing page. Subscriptions renew automatically at the start of each billing period until you cancel.

Paid plans include a 14-day free trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription begins and your card is charged for the first billing period when the trial ends. The free analyzer tier (with its monthly download quota) remains available without any subscription.

You can cancel at any time from the Stripe customer billing portal, which you reach from your dashboard (“Manage billing”). When you cancel:

• your paid features remain active through the end of the current paid period;
• your subscription does not renew for the next period; and
• your account reverts to the free tier afterward.

Because each billing period gives you access to the paid features for that period, subscription payments are generally non-refundable, and we do not provide prorated refunds for partial months or for unused portions of a billing period. Canceling stops future charges; it does not refund the current period.

This section applies to Pro and Agency subscriptions only. Catalog Rescue is billed per model, quoted only once the free models have been delivered, and has its own terms — see section 5 below, which governs where the two differ.

We may, at our discretion, issue a refund or credit in cases such as a duplicate or clearly erroneous charge, or a billing error on our side. Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction.

Catalog Rescue is a done-for-you service, not a subscription. Using it grants no plan tier and starts no recurring charge; nothing renews.

When money changes hands. Starting a rescue takes no payment method at all. Nothing is charged before you have seen real work on your own files. The first 3 models are delivered free and you owe nothing for them, whatever the result. If you then want the rest of the catalogue done, we quote that batch, you accept or decline it, and work on the paid models begins once that invoice is paid.

The free models (.glb or .gltf) are free unconditionally: you keep the files and the reports even if you never buy anything. Beyond those, the price is $15 per model after the free 3, 10-model minimum, $12 per model at 25 or more. We quote the batch you ask for and send a payment link. There is no card on file and no automatic charge at any point.

The 48-hour turnaround runs from the moment we have your files, not from the moment you ask or the moment you pay. Your order page shows the exact due-by time once the files arrive.

If you paid an invoice and are not happy, this is where you stand:

• Undelivered work is refunded in full. If we have not delivered a paid model within 48 hours of receiving your files, ask and we refund it — the whole invoice if none of it was delivered.
• Claim window: 14 days from delivery. Name the models concerned. Because you saw 3 of your own SKUs done before you paid anything, we expect this to be rare — but a delivery that does not match what the free batch showed you is refunded for the models concerned, at USD 15 each (USD 12 where the batch was 25 models or more), or redone, at your election.
• You keep the files and the reports either way. We do not ask for anything back, and we do not withdraw access to a delivery because a refund was issued on part of it.
• An invoice you have not paid is not an obligation. Say no and nothing happens; the free models remain yours.

The paid batch has a 10-model minimum. That is a condition of taking the work on, not a charge: if you decline it, nothing is owed. To raise anything under this section, email support@spatialpack.dev with your order link and name the models concerned. Refunds are returned to the original payment method through Stripe.

If you believe you were charged in error or want to ask about a refund, email support@spatialpack.dev with the email on your account and the charge details. To stop future billing yourself, cancel from the Stripe billing portal as described above.

We may update this policy from time to time. Material changes that affect an active subscription will apply prospectively, and we will update the “last updated” date above. This policy is governed by the law identified in our Terms of Service (the State of New York, United States).